Frequently Asked Questions

There are no monthly fees for using a cell phone signal booster. The only money that you spend is when you originally purchase the signal booster.

The FCC passed regulations on cell phone signal boosters that went into effect in 2014 mandating that all signal booster amplifiers must be sold as part of an entire kit, including antennas and cables, and could not be sold individually. Since then, all signal booster amplifiers have been required to be sold as a complete kit, even for situations where just an amplifier needs to be replaced in an existing system.

A cell phone signal booster is designed to be as safe as possible for anyone who may come into contact with it. All signal boosters are heavily regulated by the FCC, both to prevent impact to the carrier networks and to ensure that there is no potential for harm to any living thing by an improperly designed, manufactured or installed system. 

The maximum amount of power that a cell phone signal booster can produce is less than or equal to what you would find from any WiFi access point, or what you would experience if you were close to a cell tower in an urban area, so there should not be any noticeable difference to anyone who is already able to be in strong cellular signal areas without impact.

As such, every precaution has been taken to ensure that cell phone signal boosters are safe for everyone, including people who are electromagnetically sensitive.

The current signal boosters on the market for consumer use support the five major cellular bands currently in use in North America. All new future technologies (5G) deployed by the carriers that use one of the five major cellular bands: 700, 850, 1700, 1900, and 2100 MHz will be supported by the current five-band signal boosters. Technologies that are deployed on bands other than that will not be supported by any of the currently available consumer signal boosters.

That said, carriers have told us that their 4G LTE networks, which are boosted by all of our consumer signal boosters, are not going away anytime soon. Verizon, for example, has committed to 4G LTE through 2030. 

This means that a booster you get today will likely work well through 2030. By that time, additional frequency bands will have been approved by the FCC and we'll have consumer boosters that boost 5G, so an upgrade will make sense.

A cell phone signal booster does not require an Internet connection to function. It only requires some existing outside cell signal to work, which it amplifies and then broadcasts to the inside area of the home, office or vehicle that needs better signal.

A network extender, which is a device sold by the cell carriers, does require a high speed Internet connection to work. It creates a small cell signal in your home, and then routes all cell phone calls and data over your high speed Internet connection to the outside world.

Every signal booster is designed to increase the strength of the existing outside signal. The amount of decibels that the signal is increased by varies based on the initial strength of the existing outside signal, boosting power of the amplifier, and signal loss that's experienced from the cable and components while the signal is in transit. So while the amount of boosting is different for every situation, the amplifier is designed to provide as much boosting as possible, given the circumstances.

Coverage Area is More Important

Rather than evaluating a booster based on the amount of dB gain or bars that it's going to increase the signal on your phone by, it's usually better to think in terms of the size of the coverage area that the booster will be providing based on the outside signal strength. Within the coverage area, the signal should be strong enough so that you can maintain a quality phone call and have much faster data speeds.

Outside Signal Strength Matters

As a rule of thumb, the weaker the existing outside signal, the smaller the coverage area that the signal booster is going to be provide inside of the building or vehicle. If the outside signal gets stronger, the booster will be able to provide more coverage, until it gets to the point where the signal outside hits a maximum threshold and the coverage will be at its largest. 

How Amplifier Strength Affects Coverage Area Size

While the previous example illustrates how the strength of the outside signal directly impacts the size of the coverage area, in most real world scenarios, the signal strength is mostly likely going to stay constant, unless you're in a vehicle and are moving between towers. 

In this case, the way that you would grow or shrink the size of the inside coverage area is going to be by using a stronger or weaker signal amplifier. An entry level amplifier will provide you with the smallest coverage area, which may end up being just a few feet from the inside antenna, while the strongest available amplifier will provide you with the largest possible coverage area. 

As long as you're able to make and receive calls, and have fast data speeds within the space that needs better signal, then the signal booster performance will be considered a success, irrespective of how many bars or decibels the signal has been improved by.

If you need assistance selecting the right signal booster for your situation, please do not hesitate to call 888-974-8237 or email sales@wilsonsignalbooster.com and one of our signal experts will be happy to help you.

These abbreviations represent the different types of networks that the cellular carriers offer. Your phone can only connect to one network at a time, so whichever of these symbols that you see on the screen of your phone, that's the network you're currently using.

Here is an explanation of each network type:

• 1X has traditionally indicated a voice-only connection.
• E (Edge) or 3G are two earlier generations of cellular data.  Someone connected to one of these technologies can expect internet connectivity but may experience issues streaming audio or video.
• 4G (HSPA+) is an enhanced version of 3G that released to select carriers to increase data-speed (backhaul) using the same frequency space that 3G has occupied.
• 4G LTE is the most widespread network currently.  Having a 4G LTE connection on your phone most likely indicates the capability to connect to the internet and stream HD audio or video.
• 5G is the newest cellular generation and is known for providing extremely fast data speeds and very low latency, which will enable new technologies, like remote surgeries, that have never before been possible.

How a Cell Phone Signal Booster Works

A cell phone signal booster system is composed of an amplifier, an outside antenna, one or many inside antennas, and cable that connects all of the components together. The signal booster system works in the following way:

1. The outside antenna receives the existing outside cell signal.
2. The existing outside cell signal is passed over a cable from the outside antenna to the signal amplifier.
3. The signal amplifier boosts the cell signal significantly.
4. The boosted cell signal is passed over another cable to one or many inside antennas. 
5. The inside antenna(s) broadcasts the boosted signal to the inside area that needs better cell signal.

The system also works in reverse. When a mobile device is being used inside, the signal goes through the system in reverse, is boosted, and then the strong signal is broadcasted towards the external cell towers.

What a Cell Phone Signal Booster Does NOT Do

A cell phone signal booster requires an existing outside cell signal to boost. It cannot create it's own cellular signal, so if there is not an existing outside cell signal available, then a cell phone signal booster will not work.

Five-band and dual-band signal boosters are different based on the frequencies and networks that they boost. We'll cover each in depth here:

Five Band Signal Boosters

With the advent of high-speed data over 4G LTE, it was necessary to use additional frequency bands (ranges), as there was not enough room in the existing two frequency bands to handle the additional traffic. Three additional bands were added, for a total of five bands (700, 850, 1900, and 1700/2100 MHz) being used by the major carriers for their different 2G, 3G, 4G, 4G LTE and now 5G networks. 

In order to ensure that every network for every carrier was being boosted by the same signal amplifier, five band boosters were created to amplify all bands simultaneously. 

A five-band signal booster is the only recommended type of booster to ensure you can boost all current networks on all carriers, and any future network that uses any of the five main frequency bands.

Dual Band Signal Boosters

Prior to the release of 4G LTE, cell carriers provided voice calls and slower 3G data over only two frequency bands, 850 and 1900 MHz. All dual-band signal boosters will amplify these two frequencies, so any network deployed on a band outside of those two will not be boosted. Dual-band boosters are no longer manufactured and should only be used for legacy applications.

There are a few different reasons why your phone or mobile device would show that you have weak or bad cell phone signal, including distance from the nearby cell phone towers, obstacles in the way, construction material of the building or vehicle that you are in, or potentially if your mobile device has been damaged. We'll cover all of these in more depth.

Distance from the Nearby Cell Towers

The closer you are to a cell tower from your carrier, the stronger the cell signal is going to be. In urban areas, you'll most likely be close to a number of cell towers, so if you're outside, you'll typically never have a problem with weak cell phone signal.

In more rural areas, with a much less dense population, the number of cell towers available are significantly less and much more spread out, so you may find yourself in a location that is far away from the nearest cell tower, resulting in a much weaker outside signal. If you're in a vehicle, the signal will continue to get weaker as you move away from the nearest cell tower, until you begin to approach a new tower, and the signal will once again get stronger.

Obstacles in the Way

Cell signal is transmitted from a cell tower to your phone in typically a straight line. If there is an obstacle in the way, like a building, hill, mountain or if you're in a valley, then the cell signal is going to have a very difficult time getting to you, which may result in weak, irregular, or no signal at all. Large obstacles are typically the most challenging signal issues to overcome.

Construction Materials

The construction materials, such as brick, block, metal, or concrete, that the building you're in is built from frequently cause signal problems. In addition, the windows on newer buildings are routinely employing energy efficient coatings to make the building more efficient for heating and cooling, but which also prevent cell signal from easily penetrating into the building. Cell phone signal boosters are designed specifically to route around construction materials that are blocking signal, and get the cell signal to the areas inside that require cell service.

This also applies to vehicles, such as Airstream trailers, which are constructed completely of metal, and have a very difficult time receiving good signal inside. A mobile RV signal booster will be able to route the cell signal into the vehicle and broadcast it for better cell service.

Damaged Mobile Device

Sometimes a mobile device, such as a phone, tablet, or hotspot, shows that it is receiving poor cell signal, while other devices on the same network are showing good or great signal. In these cases, it's most likely that the device has been damaged, and the internal antenna is not functioning as effectively as it should. The best option then is going to be to replace the mobile device, as a signal booster will not be able to solve the cell signal problem.

Once you have a better understanding of why bad cellular signal occurs, it's easier to understand how a cell phone signal booster can be used to solve

While a signal booster will significantly improve your cellular signal, it will not improve the WiFi for your home broadband Internet. Signal boosters are designed to only work on certain wireless frequencies that are used for cellular networks. WiFi uses different frequencies, so it is not affected by a signal booster.

If you're using a wireless hotspot (MiFi, Jetpack, etc.), then a signal booster will improve the data speeds that you'll be receiving from the device, but it will not be able to increase the size of the area where you're able to connect to the hotspot via WiFi.

All modern signal boosters use a five-band amplifier, but you may come across some legacy dual-band amplifiers while searching for a booster solution. We'll cover both. 

Five Band Signal Boosters

Five band signal boosters will boost voice calls, 3G, 4G HSPA+, 4G LTE and 5G (as long as it's deployed on one of the five frequency bands) so you'll have better voice calls and faster data for any network that you're on. You should almost always use a five-band amplifier for boosting signal.

Dual Band Signal Boosters

Dual-band signal boosters only boost two of the five available frequency bands, so if your carrier is using one of the bands that is not boosted by your amplifier, then you will not receive any benefit. We highly recommend using a five-band booster over a dual-band system.

A lightning surge protector can help protect your cell signal boosting amplifier from surges entering the system via the outside antenna.  Lightning is incredibly powerful so a surge protector may not be able to stop a direct lightning strike, however, it can protect against surges in the air from lightning striking nearby or from other electrical events.

Each lightning protector contains a gas discharge element that acts as a fuse.  In the event of a surge, the gas discharge element will sever the connection between the outside antenna and the amplifier.  The surge will instead travel over a ground wire to ground where it can safely dissipate. Note: The lightning protector gets installed between the outside antenna and the amplifier.  Most lightning protectors have two female ports, so they require an extra 2 ft cable for installation.  If you have a lightning protector with one Male and one Female connector, then you do not need a 2 ft cable.  There are two options for installation:

• Method 1: Outside Antenna > 2 ft Cable > Lightning Protector > Longer Cable > Amplifier
• Method 2: Outside Antenna > Longer Cable > Lightning Protector > 2 ft Cable > Amplifier

Method 1 is the recommended method to keep the surge further from the amplifier, however, the option you choose will depend on how you can best ground the lightning protector.   The rules for grounding the lightning protector vary by state and municipality, so we recommend contacting your local electrical code enforcement officer to ask about cable size and where you can ground to. In general, we recommend a 10 AWG copper ground wire, and that it be as short as possible with minimal bends.  One end of the wire should be attached to the ground screw on the lightning protector.  The other end of the wire should be attached to a ground point.  This could include:

• A metal water pipe, near where it enters the building
• The building’s existing exterior grounding rod
• Metal frame of the building that’s connected to the existing building grounding electrode system.

When in doubt and to make sure you’re complying with the local electrical code, contact your local electrical code enforcement officer. Lastly, if you install the lightning protector outside, you’ll want to waterproof any connections to ensure that water doesn’t cause any corrosion which could cause performance issues in the future.  Basic electrical tape can be used at a minimum, but look for special waterproofing tape at a home improvement center. Replacement gas discharge elements are available.  If your system works without the lightning protector installed but does not work with it installed, then it’s likely that you need to replace the gas discharge element.

Need a lightning protector?

The correct lightning protector depends on the type of cable your system uses.

• Lightning Protector for 50 Ohm Systems (Thick cable with ¾” connectors)
• Lightning Protector for 75 Ohm Systems (RG-6 Cable like what you use for TV)

The indoor antenna is responsible for allowing your phone to communicate with the rest of the system and should ideally be placed central to the coverage area you intend to enhance. There are two main types of inside antennas offered with cell phone signal booster systems: panel and dome. We'll cover both in this article.

Panel Antenna

Panel antennas are directional, which means that they focus most of the signal they broadcast in one direction, so the signal strength and coverage area in the direction that they are pointed is going to be greater than a dome antenna, which broadcasts in all directions. Panel antennas are better at penetrating internal walls and floors because of their directionality. 

When installing in a home or small building, the panel antenna can be installed in the following ways:

• For maximum coverage, it is best placed in the attic or crawlspace above the floors that need coverage
• Optionally on the ceiling facing downwards if the space above is not accessible
• Finally, on the wall at the end of a hallways or room broadcasting across the space will work, but typically provides the smallest coverage area

For some signal boosters systems, a panel antenna is included as the outside antenna, so it takes the place of a yagi directional antenna. The panel antenna should be mounted to a vertical pole on the roof of the building in this situation.

Dome Antenna

Dome antennas are omni-directional, which means that they will broadcast signal in all directions on the same floor with equal strength, and are designed to be mounted to a drop ceiling in the center of the space that needs better signal. Since dome antennas are difficult to mount to a hard ceiling, they are more often used in professional installations in buildings or locations with an exposed ceiling. 

All antennas used in cell phone booster systems are capable of both receiving and transmitting cellular signal simultaneously. There are two main types of outside antennas: yagi and omni. We're going to cover both in this article. 

Yagi Antenna

The outdoor yagi directional antenna, usually distinguished by its triangular shape, focuses as much energy as possible to receive and transmit in a single direction. The yagi antenna can receive two to three times the amount of signal compared to the omni antenna. For weak signal environments a Yagi antenna is the best choice to maximize the amount of indoor coverage area you receive and sometimes it is the only option for extremely weak outdoor signal. 

Yagi antennas are typically mounted to a vertical pole on the roof of the building where you're installing the signal booster solution, and then aimed in the direction of the cell towers for the carrier you're looking to boost.

Omni Antenna

An omni-directional (omni) antenna will receive signal from all directions, so it is preferable for environments with adequate rooftop signal for all major carriers if you want to boost multiple carriers inside, or for situations where the outside signal may be reflecting off of obstacles, like mountainous or urban terrain.  

Omni antennas can be mounted directly to the edge of a building with the included L bracket, or they can be mounted on a vertical pole to provide additional elevation and to clear potential obstacles. No aiming is required for an omni antenna.

Depending on where in the order process we are, we can sometimes make changes for you. If you want to update the billing or delivery address, please call us at 888-974-8237 or email us at sales@wilsonsignalbooster.com as soon as possible with the updated information. For address changes, we will have to cancel the original order and place a new one with the correct information. 

If you are looking to make a product change, and as long as your order has not shipped yet, we will need to speak with you directly in order to make any order or product change. Call us as soon as you recognize you need to make a change so we can stop your order from processing, and one of our representatives will be glad to assist you. If you are wanting to make a delivery method change, contact us as soon as possible. As long as your order has not shipped yet, and depending on what time of day you call, we can sometimes make delivery option changes (i.e., from Regular Ground to Overnight Delivery, etc.). If you upgrade from one delivery option to a higher (or lower) delivery method, we will provide you with information on the cost difference and assist you with making that change.

If you need an order invoice, please contact us with the order number and we'll have one generated for you, and emailed to the email address used when placing the order. If you need the invoice sent to a different email address than the one used originally for the order, please let our support team know and they can forward a copy of the invoice to the new email address.

Once your order is placed, you will receive an order confirmation by email. Once your order ships, you will receive a separate notification of shipping to the email address provided on the original order. This notification will include the name of the carrier used, and tracking number(s). Often times your order will include more than one box and we will include each tracking number individually.

If you click on the tracking number in this email, it will take you to the carrier’s website where you will be able to see the status and expected delivery date of your order.

If you have any questions, or did not receive a shipping notification, please call our office at 888-974-8237. You may also email us at sales@wilsonsignalbooster.com with your order number, name, telephone number and approximate date of your order and one of our representatives will be glad to forward you a copy of the shipping notification.

No matter how you place your order, whether through the website or over the phone with one of our experienced signal booster advisors, you will receive an email confirmation of your order within an hour.  The confirmation will be sent to the email address provided when placing your order. 

If you do not receive your email order confirmation within an hour of placing your order, please check your junk or spam mailboxes, in case the email was filtered into one of them. If you still cannot find your email order confirmation, please contact us, and we'll forward you a new order confirmation via email.

For orders that are shipped to locations outside of the United States, the customer will be responsible for any customs charges or import duties that are assessed on the shipment when entering the country. 

If you're shipping your order to any of the following states, then you'll automatically have sales tax added to your order:

• California
• Florida
• New Jersey
• New York
• Pennsylvania

If your order is shipping anywhere else, then there will not be sales tax added.

For qualified organizations looking to make large purchases, we do offer terms. Please contact us if you would like to make a purchase with a PO, and we can provide you with additional information as well as get your organization setup in our system.

Yes, we accept PayPal through our website. You can choose that payment method while checking out or by clicking the PayPal button on the cart page.

We are not able to accept PayPal for orders taken over the phone.

Yes, we accept the following major credit cards through our website and over the phone:

• Visa
• MasterCard
• American Express
• JCB
• Discover
• Diners Club

We partner with Affirm to offer financing opportunities to our customers. 

You can get pre-approved for purchasing directly through our website by clicking on the "Prequalify now" link below the product price on any product page. You can also choose Affirm as a payment method while checking out and go through the process at that time. 

If you choose to finance your purchase with Affirm, then Affirm will handle all of the payments directly with you. You'll only need to contact us if you have a problem with your order or need to start a return. 

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

We're committed to providing you with the best customer experience, so you'll never pay more with Wilson Signal Booster.

If you want to order from us, but you found a product on another site for less, then that's no problem at all. We'll match prices listed from any competitor's website or any other reputable source.

Here's what you need to know:

• Price match cannot be combined with other promotional offers
• Price match doesn't include applicable sales taxes
• Some exclusions do apply
  • Erroneous price listings
  • Sales or Promotional Offers
  • Liquidations
  • Items from auction sites or membership clubs
  • Employee discounts

Price Match in 2 Easy Steps:

1. Submit a Request
   • If you find an eligible product for a lower price, please call us at (888) 974-8237 or email us at sales@wilsonsignalbooster.com. You will be asked to provide the website link or advertisement listing the lower cost.
2. Get your Discount/Refund
   • If the product is eligible for a price match, then we will take your order over the phone and adjust the price at the time of sale.

If you've received a discount or coupon code, then you can enter it on the cart page before checking out. 

If you have any trouble with entering your coupon code, then please contact us at 888-974-8237, and one of our team members will be happy to help you out.

After you place your order, we'll ship you a box containing the amplifier, outside antenna, and inside antenna. Cable, grounding materials, and any installation related components will be provided by the installer.

Once you receive your order, you'll open the top of the box and find a card with a unique identification code, phone number, and URL to schedule your professional installation either on the phone or online. 

Please note: You must receive your signal booster before you can schedule the installation.

Once you schedule your installation, then that's all you need to do. The installation will be performed by a trained installer from OnTech, formerly Dish Network. Installation is available in every zip code within the United States and installers can be on-site in as little as 24 hours, depending on availability.

While we don't technically offer the ability to exchange a product for another, we instead can make a return and then place a new order for the product that you would like to switch to. This way you'll receive the new product faster and the accounting is much cleaner for everyone.

In order to return the original product, please call us at 888-974-8237 or email our Customer Support Team at sales@wilsonsignalbooster.com to request an RMA for the product you would like to return.  One of our associates will be able to assist you with returning the original product and placing a new order for the product that you would like to switch to.  

If you have any questions, please call us at 888-974-8237 or email us at sales@wilsonsignalbooster.com.

Yes.  While we provide free shipping to you for applicable orders and are happy to provide a 90-day money back guarantee, we do ask that you cover the cost to ship your product(s) back to us using any service you like.  We recommend that you use a traceable shipping method, in case there is an issue with the shipping carrier.

If you have any questions, please call us at 888-974-8237 or email us at sales@wilsonsignalbooster.com and provide your name and order number, and one of our customer service representatives will be able to assist you.

We do not typically assess a restocking fee, except for exceptional circumstances. To avoid additional fees, please follow these instructions:

• The return period starts on the day the product is received and ends after 90 days. A return must be initiated before the return period expires.
• Items must be returned to the address provided in the RMA return instructions.
• All original parts and accessories must be returned, including manuals and packaging. 
• Returns must be placed in an outer shipping box to avoid damage to the product packaging.
• Original product packaging should be kept in as good of condition as possible.
• All products being returned should be in good condition with no cables cut or components damaged.

Items that may be assessed a restocking fee include: 

• Products that were not authorized to be returned
• Products that were mailed after the return period expired
• Products that were damaged or missing original parts or materials.
• Signal meters or items that list a restocking fee in the product description.

If you have any questions, please call us at 888-974-8237 or email us at sales@wilsonsignalbooster.com.

Most of our products come with a 90-day money-back guarantee.  There are a few exceptions, like custom cables or special orders.  If you are not satisfied with your purchase for any reason, you may return it within the first 90 days of receiving a product for a full refund of the product cost(s).  We do not refund shipping and the customer is responsible for return shipping costs.

If you would like to return an item, please contact us at 888-974-8237 to request an RMA for the return and one of our representatives will be able to assist you.

If you are unsure about the return policy on any product, please call us at 888-974-8237 or email us at sales@wilsonsignalbooster.com and provide your name and order number, and one of our customer service representatives will be able to assist you.

In order to provide you with the best pricing and telephone customer support, we do not have a storefront where you can come and pick up your order. We can, however, ship most products the same day and we offer overnight shipping to deliver your order the following day, as long as your order is placed by our shipping cut-off deadline.

We offer a number of different shipping speeds, including free shipping, depending on the location where you'll be shipping to. Here they are:

Within the 48 Contiguous United States

United Parcel Service (UPS)

• UPS Ground*
• UPS Three-Day Select
• UPS Second Day Air
• UPS Next Day Air
• UPS Next Day Air Early A.M.
• UPS Next Day Air - Saturday Delivery
  ‣  This option is only available for some delivery addresses - call us at 800-590-3564 if you need Saturday Delivery

* We offer free Ground Shipping for qualifying orders

Outside of the 48 Contiguous United States

United Parcel Service (UPS)

• UPS Worldwide Expedited
• UPS Worldwide Saver
• UPS Worldwide Express

In most cases, orders that are placed by 1pm Eastern Time (10am Pacific Time) will be shipped the same day.   Regular ground orders will often ship same-day, but unless Expedited shipping is purchased, we cannot guarantee same-day shipping.  Custom orders, special order items, and items that are out of stock can sometimes take an extra one to three days to ship.  

All of our products can be shipped to all 50 of the United States.  Most of our products can also be shipped to locations outside of the United States, including Puerto Rico, Guam, U.S. Virgin Islands, and other U.S. Territories, Canada, Mexico, Australia, and New Zealand, as well as some locations in Central and South America.

We unfortunately cannot ship to locations in Europe, Africa, or Asia.

We can deliver our products to your home or office using either a Physical Mailing Address or Post Office Box.  Please note that UPS and FedEx will not deliver to PO boxes, but the United States Postal Service (USPS) can.  In order to ensure prompt and accurate delivery of your package, it is always advisable to provide a physical mailing address for delivery, if at all possible.

If you are unsure if we can ship to your location, please contact us by phone at 888-974-8237, or by email at sales@wilsonsignalbooster.com and one of our friendly and knowledgeable representatives will be able to assist you.

In most cases, in-stock products are shipped from the following locations:  

• Sewickley, PA
• Fremont, CA
• St. George, UT
• Sewickley, PA
• Custom orders may ship from a variety of other locations which will be determined at the time of the order.

Our experienced Logistics Team works to ensure prompt delivery of your product(s) by determining available inventory and the best location to ship from based on your shipping address. 

If you have any questions, please contact us at 888-974-8237 or email us at sales@wilsonsignalbooster.com and one of our friendly and helpful representatives will assist you.

The ability to install a home signal booster yourself depends on a few different things, including the size, shape and makeup of the house you're installing it in, how handy you are with tools and running cable, and the ability for you to climb up on the roof of the house to install the outside antenna. 

Spaces 3,000 sq ft or less

If the house or space is a reasonable size and shape, typically 3,000 sq ft or less, you're fairly handy and are used to working on projects at home, and you can climb up on the roof, then you should be able to install the signal booster yourself.

Spaces larger than 3,000 sq ft

If the space is larger than 3,000 sq ft or irregularly shaped, manufactured of materials other than standard wood or drywall, or the roof is inaccessible, then it would be best to have a professional install your signal booster for you. Most electricians, cable repair people, or general contractors will be able to perform the installation.  As long as someone is able to install the antenna on the roof and run the cable, then one of the professionals at Wilson Signal Booster can walk you through everything else, including where to locate the components, how to aim the antenna, etc. 

Signal boosters designed for use in a vehicle are generally much easier to install than a home or office signal booster. We'll cover the main types of vehicle signal boosters and the difficulty with installing them in this article.

Car & Truck Signal Boosters

There are two types of signal boosters for cars: cradle boosters (for one phone at a time) and car signal boosters (for multiple mobile devices at a time). Each comes with a magnet mount outside antenna, cigarette lighter power supply, an amplifier, and an inside antenna or cradle. You should be able to install all of these components in your car or truck in just a few minutes. The magnet mount antenna sticks to the top of the vehicle and the attached cable is run under the moulding of the door frame. The amplifier is placed under a seat, and the inside antenna or cradle is mounted on the dashboard. Finally, the power supply is plugged in to an available cigaratte lighter, and the booster starts working.

Fleet Signal Boosters

A hole will need to be punched through the roof of the vehicle, and a permanent, NMO antenna will be attached with a bolt to the roof. The power supply will be hardwired to the batter, as opposed to a cigarette lighter power adapter that comes with the standard vehicle kits, and the amplifier permanently mounted out of the way.  

RV Signal Boosters

RV signal boosters are a bit more challenging to install than a standard car signal booster. The outside antenna needs to be permanently mounted to the roof of the RV and a cable run inside, which may require drilling through one of the walls of the vehicle. Once the cable is inside, then the rest of the installation is very easy and just requires connecting the components and locating them in the correct locations in the RV.

Boat & Marine Signal Boosters

Boat & marine signal boosters are slightly less difficult to install than RV signal boosters, as they use a marine outside antenna with a marine mount, which should fit into the marine fittings on a boat or ship. Then a cable must be run into the cabin of the ship and the rest of the components attached. If you're able to mount the outside antenna and run the cable inside, then you should be able to install a boat or marine signal booster. 

All of the signal boosters that we sell do not require any sort of activation to begin boosting signal. 

While you do not need to activate your signal booster to use it, if you're operating a signal booster in the United States, you are required to register it with your cell carrier. This registration does not impact how the signal booster functions, rather it tells the carrier that a booster is operating at your location, in the event that they see any interference on their network and need to track down whether it was caused by a signal booster.

Rest assured, of the millions of consumer-level signal booster systems that have been sold in the United States since 2014, there have been no recorded issues of a signal booster causing interference with a carrier's network. That said, you should still register your signal booster to comply with FCC regulations.

Your signal booster kit should include a printed manual in the box that you receive with all of the components.

If you would like an electronic (PDF) version of the manual, then you can find that by going to the product page for your signal booster on our website, and then clicking the links in the product description.

If you're unable to find the install guide (user manual), then please reach out to us at support@wilsonsignalbooster.com and we'll be happy to email you a PDF of the manual. 

Please note, not every product has a user manual or installation guide. Most of the signal booster kits will have a manual, but most accessories will not. 

If you're looking for a signal booster for your home and would like someone to perform the installation for you, then the weBoost Installed | Home Complete is a powerful multi-carrier booster solution that includes professional installation anywhere in the United States.

Or, if you're looking to have a signal booster solution installed in a large building (over 25k sq ft), then we offer professional system design and installation services, where our team will complete the whole project for you, from initial site survey, system design and modeling, installation and final testing. Please feel free to contact us if your building qualifies for that service.

Otherwise, if you're looking at a different booster system or don't qualify for our large building installation services, then you'll need to find someone to install it for you. 

Anyone who is comfortable with climbing ladders, drilling holes (if necessary) and running cable should be able to install your booster, and we're available by phone or email to walk through any questions that they, or you, might have during the installation.

Here are some individuals/organizations that are capable of installing your signal booster for you:

• General contractors
• Electricians
• Cable repair people
• AV/Tech companies
• Satellite TV installers
• General handy people

Finally, if you do decide to install the signal booster yourself, we provide a wealth of information in our Help Center to get you started and have signal booster experts available to provide guidance over the phone at (888) 974-8237, Monday through Friday, 9am to 6pm Eastern.